questions and answers

Products

Where do your motifs come from?

We are history geeks who look for new motifs in various archives in Sweden. While we want our motifs to tell a story, we also want to be careful to produce things that are actually beautiful and fit in a nicely decorated home. From time to time we also get tips from customers, which we think is super fun!

Why can't I find the size I want on my design?
We process all our designs and make sure they have the resolution required to look really good on print. Sometimes this means we can't print smaller old photographs in the largest formats - they just wouldn't look good. In the same way, we do not offer certain motifs in smaller sizes because it would lose the point of the motif (a newspaper cover in 30x40 cm is barely readable).

What type of paper are your posters printed on?

We use the premium manufacturer Hahnemühle, Fine Art paper which is specially designed for printing exclusive prints. We have carefully chosen from the assortment and landed on the variant Hahnemühle Matt Fiber 200g. It is a paper with a certain texture that we think is very well suited to prints that would like to have a slightly rustic or aged feel, such as old posters, drawings or maps. In addition, the paper is acid-free and the warm tone contributes to giving the motifs a depth that simpler paper varieties cannot provide.

What kind of frames do you have?

Our frames are stable and made of painted or natural wood. The frames come with plexiglass and can easily be hung on the long or short side using mounted hangers on the back. Framing is done easily through smart metal buckles that make the work quick and easy.

Is the frame included in the price?

No, frame is not included but can be made as an option and the poster will then be framed and ready to hang.

Where are your posters made?
Our printing house and logistics center are located in Västergötland.

Ordering

How do I know that you have received my order?

As confirmation that your order has been received, we send an order confirmation to your e-mail immediately after placing the order. If you have not received your confirmation and are sure that you entered the correct e-mail address but have not received an order confirmation, it may be due to a technical delay or that the confirmation unexpectedly ended up in your spam. Check your spam. Still feeling unsure? Do not hesitate to contact our customer service, we will be happy to help you.

I have filled in the wrong information, can you help me change it?

Contact us at info@arkivet.io as soon as you discover the error. If we have already handled/sent your order, we unfortunately cannot make any adjustments afterwards.

Can I change the delivery address after placing the order?

Changes to your delivery address can be made depending on which payment method you have chosen and how far your order has come in the delivery process. You are always welcome to contact info.@arkivet.io for help.

Where is my order?

Our delivery time is 3-5 working days, counted from the day after you place your order. On DHL's website, you can track your package using your shipment ID.

Payment

What payment options do you offer?

Receipts and delivery notes are digital and sent to your specified e-mail address. Should your order be sent as a gift directly to the recipient, we recommend that you use your own e-mail address at checkout if you want the delivery to be a surprise.

Gift

What payment options do you offer?

Receipts and delivery notes are digital and sent to your specified e-mail address. Should your order be sent as a gift directly to the recipient, we recommend that you use your own e-mail address at checkout if you want the delivery to be a surprise.

Can I send a personal message?
For individual requests such as less personal messages, please contact us at info@arkivet.io before placing your order and we will look into the matter more closely!

Shipping

How much does shipping cost?

It's free! Shipping is always free at Arkivet.

How long is the delivery time?

Normally between 3-5 days.

Where and when can I collect the package?
Your order is sent by DHL to your nearest delivery point. Unfortunately, you cannot choose the delivery location yourself, but DHL automatically determines which is your nearest delivery location based on the address you provided when ordering. You can see which agent the package has arrived at in the notification you receive when the package has arrived.

It is possible to buy for direct delivery - write to us if you wish this.

What happens if I don't pick up my order?

If the products are returned to us because they were not picked up at the delivery point in time, we will charge a cost of SEK 180 to cover the costs of double shipping and handling of the return.

Right of withdrawal, returns and refund policy

I made a mistake in my order, can you remove or cancel it?

Contact us as soon as possible after placing your order and we will do everything we can to help you. Email the changes you want to info@arkivet.io and don't forget to enter the order number. Unfortunately, we cannot guarantee that we will have time to make the changes in time, but you always have a 30-day right of withdrawal as long as you do not break/open the seal on the goods.

I want to return an item, how do I do it?
We follow The Distance and Home Sales Act and also offers 30 days open purchase on posters and frames. In the case of a return, you as the customer are responsible for the return shipping which costs SEK 49 (except for 100x140 frames which cost SEK 400 in return costs due to the size) and is deducted from the amount that we pay back to you for the returned item. The product must be returned in undamaged original packaging and in salable new condition. The right of exchange and return cannot be used if the product is specially adapted. Frames come with a protective plastic that must not be opened if you want the right to return a frame. Posters are delivered sealed with a sticker over the tissue paper it is wrapped in. You must not break/open the seal if you want to be able to exercise your right of withdrawal.

If you wish to make a return, please email us at info@arkivet.io and state your name, order number/invoice number and which goods you wish to return including their product name and quantity. We send a return code that you take with you together with your ID to any DHL Servicepoint within 14 days of you notifying us of the return. When we receive the product, we will check that the seal has not been broken/opened and that the goods have no unreasonable wear and/or damage before making a refund. We apply a full reduction in value if the product is not in salable new condition.

Complaints

I want to advertise a product, how do I do it?
The archive gives you full compensation in the form of a new product when a manufacturing defect is found. It is important to examine the product properly when you receive it. If you want to advertise an item, it must be done within 7 days of receiving the item. If a dispute arises, we always follow the General Complaints Board's recommendations. Contact us at info@arkivet.io and we will help you further in your matter.